Do you have a question?

We deliver within 4 to max. 12 working days.

If there are any delays in shipping, we will notify you in good time by email.

We ship all packages with " DHL ".

Yes! You will receive a shipping confirmation and a tracking number by email.

You can also track your package manually via the DHL website using your tracking number.

Don't worry! Depending on the item, they are shipped from different warehouses. Therefore, your goods may arrive in different packages and at different times.

You can return your items to us within 14 days of receipt as part of your right of withdrawal.

Please contact us beforehand via our support email address or via our contact form.

We will then inform you of the correct return address.

Unfortunately, an exchange is not possible . However, you can return the item and reorder the desired item.

After receiving your return, we will check it for completeness and possible damage.

If everything is in order, we will refund the full amount within 14 days to the payment method you used for purchase.

The heart rate sensor is located on the back of your Apple Watch. If you look closely, you will see writing that goes in a circle around the sensor. There you will find the size of your Apple Watch.

If you are unsure, take a look at our shop under "Size Finder". There you will find further information about the exact dimensions.

Our metal bracelets contain nickel and are therefore not suitable for people with severe nickel allergies!

Then contact us via the contact form or via our email: info@schutzlounge.de